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The company will handle all stops and detentions placed on any cargo whether or not cleared by it initially. The company will send its officers who will serve as representatives for its clients in respect of stops and detentions by any of the government agencies. SouthPole as a concern has created a good image and a sound name for itself with the authorities such as Border Police, Customs, Port Health, State Vetenerary as well as other state authorities involved in facilitating trade. Clients are advised and guided accordingly in terms of following statutes of the country in respect of imported goods.

The agency will at all times attempt to satisfy the requirements of the authorities timeously with the intension of expediting the process of obtaining a release of cargo. These services will be provided at all the depots and warehouses including the airports as well as in places where the situation might dictate.

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